Refund Policy
Effective Date: July 18, 2025
At Brandoer, we strive to deliver exceptional digital marketing services. This Refund Policy outlines our practices regarding refunds and cancellations for services offered via https://brandoer.com.
1. No Refunds After Work Initiation
We follow a strict no refund policy once the project work has begun, including strategy planning, ad account setup, funnel building, or campaign creation. Once services are in motion, all payments become non-refundable.
2. Cancellation Before Work Starts
If you decide to cancel your service before we begin the actual work, you may be eligible for a partial refund after deducting applicable processing or consultation charges.
3. Non-Refundable Services
The following services are strictly non-refundable:
- Meta Ads & Paid Campaigns after launch
- Landing Page or Funnel once development begins
- WhatsApp & Email Automation setup
- Any digital product or service delivered through third-party tools
4. Delays & Client Inaction
Refunds are not applicable in case of project delays caused by the client — including lack of communication, delayed approvals, or missing inputs.
5. Quality Concerns
If you’re unhappy with the final output, we encourage open discussion for revisions or improvements within the project scope. Refunds will not be issued for subjective dissatisfaction once agreed deliverables are met.
6. Chargebacks & Disputes
Raising a payment dispute or chargeback without contacting us violates these terms. We request clients to reach out first for amicable solutions. Legal action may be taken in the case of fraudulent claims.
7. Contact For Refund-Related Queries
For any questions regarding this policy, contact:
- 📧 Email: brandoeragency@gmail.com
- 🌐 Website: https://brandoer.com
- 📍 Location: Kolkata, West Bengal, India
